Return Policy

Initiate a return in your customer account or contact returns@carvesports.co with your order number and reason for return. View our full terms of sale here. 

1. 30-Day Policy:
We accept returns within 30 days of delivery. You'll receive a full refund of your purchase price, excluding any original shipping costs. This applies to all products returned in new condition. Used paddles are eligible for full refunds, as long as there is not significant damage dealt to the product. Used rackets are eligible for up to 90% of their purchase price. 

2. Returns Process: 
Contact returns@carvesports.co with order number and reason for return OR use the link in your customer account to initiate a return. Authorization is required for returns.

3. Free Shipping:
Given the return is authorized, customer will be sent a return shipping label at no cost to them. Customer is responsible for item until it arrives at our warehouse. We recommend insuring return shipments for protection against loss or damage.  

4. Refund Details:
Refunds to be processed within fifteen (15) business days of receiving merchandise. Refund will be credited back to the original payment method.

5. Inspection and Acceptance: 
Authorized returns are subject to inspection at the delivery point. Credit adjustments guaranteed only for products returned in the original shipped condition. Products returned not in original condition will be credited at the companies discretion. If customer does not wish to accept the amount, the item can be shipped back to the customer at customers expense.

6. Non-Returnable Products: 
No refunds for products designated as non-returnable, final sale, or non refundable on the website.